Privacy Policy

We collect information that visitors, prospects, customers, and authenticated business users provide when using TranscendTech. This may include names, email addresses, phone numbers, business names, project details, budget ranges, appointment preferences, messages, and other information submitted through forms, booking flows, chat interactions, or account settings.

We may also collect technical information such as device type, browser type, pages visited, referring URLs, approximate location derived from IP address, timestamps, and interaction data used to operate, secure, and improve the platform.

We use information to provide and improve our services, capture and qualify leads, schedule appointments, manage client relationships, send confirmations and notifications, provide customer support, maintain security, analyze platform performance, and comply with legal or operational obligations.

For business users, we use organization-specific settings to personalize websites, booking rules, communications, CRM workflows, analytics, and automation behavior for that organization.

TranscendTech may include an AI assistant that helps visitors answer project questions, understand service options, qualify their needs, and choose a next step. Information shared with the AI assistant may be processed to generate responses, summarize conversations, score or categorize leads, and assist authenticated business users in follow-up.

AI-generated responses may not always be complete, current, or error-free. Visitors should not submit sensitive personal information unless it is necessary for the requested service.

When a visitor submits a project inquiry or lead form, we may collect contact information, business information, service interests, project details, budget, timeline, and any message the visitor chooses to provide.

This information is used to create a CRM record, notify the relevant business, support follow-up, and improve lead qualification and service delivery.

When a visitor books an appointment, we may collect appointment date and time, timezone, contact details, service needs, meeting preferences, and related CRM details. Booking information may be used to confirm the appointment, create calendar events, send reminders, and help the business prepare for the meeting.

We may send transactional emails such as lead notifications, booking confirmations, meeting link updates, administrative alerts, and service-related messages. Businesses using TranscendTech may configure certain sender details and notification preferences.

Marketing emails, if used, will be sent in accordance with applicable law and will include any required unsubscribe mechanism.

If a visitor explicitly opts in to receive SMS messages, TranscendTech or the business using the platform may use mobile information to send requested text messages related to inquiries, bookings, appointment confirmations, reminders, follow-ups, no-show recovery, cancellations, scheduling updates, or support.

Message frequency varies based on the visitor's interactions and appointment activity. Message and data rates may apply.

SMS consent is collected only when a user explicitly provides a phone number and agrees to receive text messages. Providing a phone number does not, by itself, create SMS consent.

SMS consent is not sold and is not shared with third parties or affiliates for their own marketing or promotional purposes. Service providers such as messaging carriers and SMS delivery vendors may process mobile information only as needed to provide the requested messaging service.

Users may reply STOP to unsubscribe from SMS messages and HELP for assistance. After an unsubscribe request, non-essential SMS communications will stop unless the user opts in again. Certain service or legally required messages may still be sent where permitted by law.

We may use cookies, local storage, pixels, log files, and similar technologies to operate the website, remember preferences, secure sessions, measure performance, understand traffic patterns, and improve user experience.

Analytics data may include usage events, device information, browser information, referring pages, and approximate location. Where required, users may control cookie preferences through browser settings or available consent tools.

TranscendTech may use third-party service providers to operate the platform, including hosting, database infrastructure, authentication, analytics, email delivery, SMS delivery, calendar integrations, and AI services. These providers process information only as needed to provide services to us or to the businesses using the platform.

Current or future providers may include services such as Supabase, Google Calendar, Resend, Twilio, analytics providers, hosting providers, and AI infrastructure providers.

When calendar integration is enabled, TranscendTech may read calendar availability, create calendar events, store calendar event links, and include meeting information in communications. Calendar data is used to support appointment scheduling and avoid conflicts.

Calendar access is limited to the connected calendar and the permissions granted by the calendar owner or administrator.

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. These safeguards may include server-side credential handling, access controls, encrypted transport, role-based administration, and logging.

No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect information in a commercially reasonable way.

We retain information for as long as needed to provide the services, maintain CRM records, support business operations, comply with legal obligations, resolve disputes, enforce agreements, and preserve security logs.

Businesses may request deletion or correction of organization data, subject to legal, security, backup, and operational requirements.

Depending on location, users may have rights to request access, correction, deletion, portability, objection, restriction, or withdrawal of consent for certain personal information. To exercise these rights, contact us using the information below.

We may need to verify identity or authority before fulfilling a request. Some information may be retained where required or permitted by law.

TranscendTech is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that a child has provided personal information, we will take appropriate steps to delete it.

TranscendTech is operated from the United States. If users access the platform from outside the United States, their information may be processed in the United States or other countries where our service providers operate.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised last updated date. Continued use of the platform after changes become effective means the updated policy applies.

Questions about this Privacy Policy or privacy requests may be sent to TranscendTech at hello@transcendtech.dev or through the website at https://transcendtech.dev.